FREE SHIPPING ON ALL U.S. ORDERS OVER $50

FAQ

 

HOW CAN I GET IN CONTACT WITH YOU?

Come chat with us during our regular business hours if you have any questions about our products! For after hours and any questions regarding your order please contact us at info@moondustandmonarchs.com.

WHATS YOUR SHIPPING POLICY?

Domestic (U.S.): 3-5 days / International: 5-15 days

(INTERNATIONAL SHIPPING -Currently Mexico/Canada Only)

 

HOW DO I TRACK MY ORDER?

When a tracking number is generated by the carrier, your order will be updated with the tracking information. An email will be sent to the email provided at checkout.

CAN I SHOWER WITH MY JEWELRY?

At Moondust & Monarchs we offer various types of gold jewelry. The longevity of your new pieces will depend on how it is cared for. We recommend removing jewelry before showering and or swimming. Please refer to our JEWELRY CARE to learn more!

HOW CAN I ENSURE MY NECKLACE FITS?

Please refer to our MEASURING CHART Still unsure? Try the yarn trick! Take a piece of yarn and measure it out on a flat ruler. You can then use the yarn as a reference. This will show you how the length in question will look around your neck! If you have already have a necklace that is the length you'd like, take that necklace, lay it straight and measure it with a ruler. 

CAN I RETURN MY ITEM?

Due to the hygienic nature of jewelry there are some strict guidelines we have in place to ensure cleanliness and safety for all of our customers. For returning your jewelry please refer to our RETURN POLICY